We’ve put a lot of time into creating a website that helps our customers shop easily.
Every product in our shop is sold individually – yes, even our smallest beads! The product quantity box allows you to add the exact amount of each item you need to your cart, without worrying about waste or excess product kicking around!
One of our shining characteristics as a company is our customer support. We strive to answer all emails as quickly as we can, often within the hour! We understand that speedy communication makes ordering and decision-making much easier for our customers. We believe you deserve the respect of a helpful and timely response to any inquiry you send us.
We lovingly hand-package and ship your orders out in record time so that you receive your product quickly and can start creating & crafting! Our incredibly fast processing time is what sets us apart as a company. 99% of our orders are shipped same or next business day.
If you have received a shipment confirmation email from us, but your tracking number is not updating immediately, do not be alarmed! At times, tracking number updates can be delayed for a day or two. Hang tight, and most likely you will see an update come within one or two days after we have shipped your order.
Our return policy lasts for 10 days. If 10 days have gone by since you received your purchase, unfortunately we cannot offer you a return or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must be unopened and in its original packaging. Note that there will be a 15% restocking fee on all returned items or orders.
It’s our rewards program and way to say thank you for your continued, loyal support. Once you have an account, you will be able to earn loyalty points simply by signing up, celebrating a birthday, writing reviews, and sharing our products.
Once you have accumulated a certain amount of loyalty points, your account will prompt you via email to ask if you would like to redeem them. If you choose to redeem them, you will be given a coupon code that can be entered at checkout on your next purchase for your extra savings.
We’re excited to let you know that we’re in the process of giving our website a fresh look and adding some exciting new features! 🚀
During this update, you might experience a few tweaks and changes. Please bear with us as we work behind the scenes to enhance your online experience. We’re committed to making the process as seamless as possible, and we can’t wait for you to see the improvements.
If you encounter any temporary inconveniences or have questions, feel free to reach out to our customer support team. Your satisfaction is our top priority!
Thank you for your understanding and continued support. We’re crafting something special, and we can’t wait to share it with you soon!